Your privacy is a fundamental commitment at big11, not a compliance formality. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and store it, and what rights you hold as a registered player in Indonesia.
Six core privacy commitments underpin every decision big11 makes about how player data is handled, stored, shared, and protected.
big11 collects only the personal data that is strictly necessary to deliver the services you use — account management, payments, KYC verification, and support. We do not collect data speculatively or for undefined future uses.
All data transmitted between your device and the big11 platform is protected by SSL/TLS encryption. Stored passwords are hashed using a one-way cryptographic algorithm — not a single team member at big11 can view your password in plain text.
big11 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the big11 platform ecosystem and its directly contracted service providers.
Every category of personal data that big11 holds is processed for one or more clearly defined purposes set out in this Policy. If we wish to use your data for a new purpose materially different from those stated here, we will seek your consent beforehand.
You have the right to access, correct, and — subject to applicable law — request deletion of your personal data held by big11 at any time. Requests are handled by our support team within 30 days of receipt.
big11 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and financial record-keeping obligations. Accounts that are closed are subject to a structured data retention and deletion schedule.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
big11 collects personal data across several categories depending on how you interact with the Platform. The table below summarizes these categories and provides examples of the specific data points collected within each:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number (e.g., Indonesian KTP), passport number where provided |
| Contact Data | Email address, Indonesian mobile number, residential address in Indonesia (city, province, postal code) |
| Account Data | Username, hashed password, account creation date, account status, last login timestamp |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet account name and number (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history, IDR transaction amounts |
| Gaming Activity Data | Bet history, wager amounts, game types played, win/loss records, session durations, responsible gaming tool usage |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, referring URL, session cookies |
| KYC Documents | Scanned or photographed copies of government-issued ID, proof of address documents, payment method ownership evidence |
| Communications Data | Records of live chat conversations, support email content, feedback submissions |
big11 does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for KYC age verification.
big11 collects personal data through the following channels:
The majority of the personal data big11 holds is provided directly by you during the registration process, during KYC verification, when you make a deposit or withdrawal, when you contact customer support, or when you interact with promotions and surveys.
When you visit or use the big11 Platform, certain Technical Data is collected automatically through server logs, session cookies, and analytics tools. This data is used to maintain session integrity, detect fraud, improve platform performance, and troubleshoot technical issues. You cannot opt out of this collection while actively using the Platform, as it is essential to service delivery.
In limited cases, big11 may receive personal data from third parties, including:
big11 processes your personal data for the following clearly defined purposes:
big11 relies on the following legal bases when processing your personal data:
Access to your personal data within big11 is restricted on a strict need-to-know basis. Only team members whose roles require access to specific data categories — such as the payments team, the KYC team, and the customer support team — are granted access, and all such team members are bound by confidentiality obligations.
big11 shares personal data with a limited number of third-party service providers that process data on our behalf under written data processing agreements that require them to maintain the same level of data protection as big11. These processors include:
big11 may disclose personal data to competent authorities, regulators, or law enforcement bodies where required to do so by a lawful order, legal process, or regulatory obligation. In all such cases, big11 will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permissible, notify you of such disclosure.
big11 does not sell, rent, license, or trade your personal data to any third party for marketing, advertising, or any other commercial purpose. This commitment is unconditional and applies to all data categories collected by the Platform.
big11 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies used are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preferences, and ensure the Platform operates correctly | No — essential to service delivery |
| Functional | Remember your display preferences, game filter settings, and responsible gaming tool configurations | Yes — but functionality may be reduced |
| Analytics | Collect anonymized data on how players navigate the Platform, which pages are most visited, and where performance bottlenecks occur | Yes — via account settings |
| Security | Detect suspicious login behavior, bot traffic, and fraudulent account activity based on device fingerprinting and session anomalies | No — essential to platform security |
You can manage your cookie preferences through your browser settings. Note that disabling cookies beyond the strictly necessary and security categories may affect your experience on the Platform. big11 does not use third-party advertising cookies or cross-site tracking pixels.
big11 retains personal data for as long as is necessary to fulfil the purposes described in this Policy. The key retention periods applicable to each data category are:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with big11's internal data lifecycle management procedures.
big11 maintains a comprehensive information security program that includes the following technical and organizational measures:
As a registered player, you have the following rights with respect to the personal data that big11 holds about you:
To exercise any of the above rights, please submit a written request to our support team at [email protected]. big11 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases, this period may be extended by up to a further 30 days, with prior notification to you.
The big11 Platform is strictly intended for adults aged 21 and over. big11 does not knowingly collect or process personal data belonging to individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and permanently close the associated account.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account with big11, please contact our support team immediately at [email protected] so that we can investigate and act accordingly.
The big11 Platform may contain references to third-party game studios and payment partners for informational purposes. big11 does not embed external third-party links that redirect players away from the Platform domain. However, to the extent that any third-party content is accessible through the Platform, big11 accepts no responsibility for the privacy practices, data handling, or security measures of those third parties. You should review the privacy policies of any third-party services you choose to use independently of big11.
big11 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the Effective Date shown at the top of this page and — where practicable — notify registered players via email or an in-platform notification. The most current version of this Policy is always accessible at https://big11.cam/privacy-policy.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you disagree with any revised terms, you should cease using the Platform and contact support to arrange account closure and withdrawal of your available balance.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data big11 holds about you, please contact us through the following channels. All contact details are provided as plain text — they are not clickable links.
big11 takes all privacy-related enquiries seriously. Our team is committed to responding to data access and deletion requests within the timelines stated in Section 10 of this Policy. For urgent security concerns — such as suspected unauthorized account access — please use the Live Chat channel for the fastest response.
Still have questions about how your information is used? Our 24/7 support team is happy to help. Or explore the Platform — we're ready whenever you are.